If you are experiencing problems with the CA.gov website, check the following list before contacting the CA.gov Webmaster:
- How to Resolve Session Expired Messages
- How to Recover Your User ID and Reset Your Password
- Older Version of Browser
You should be using the latest versions of either Microsoft Internet Explorer (IE), Mozilla FireFox, Google Chrome, or Safari. If you are using an older version of either of these browsers, you will need to upgrade it.
- Web Traffic
The CA.gov website may be experiencing a lot of traffic. Our recommendation: Just be patient and allow complete pages to download before you try clicking any of the links.
- Your Internet Service Provider (ISP)
Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above).
Though our web pages aren't overly large, some do include graphical elements. It is possible your computer does not have enough memory, and you might want to consider additional memory.