Job Posting: Customer Service Analyst

California Victim Compensation Board

Customer Service Analyst

$3,186.00 - $5,179.00

Final Filing Date: 1/21/2019

Job Description and Duties

See duty statement link for a full description of duties.

Under supervision of the Staff Services Manager I, the Staff Services Analyst (General) performs a wide variety of telephone duties and analytical tasks and serves as the primary liaison between CalVCB and claimants/victims, service providers, victim witness organizations, law enforcement, attorneys, and the public.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Customer Service Analyst
$3,186.00 - $3,992.00 A
$3,450.00 - $4,318.00 B
$4,136.00 - $5,179.00 C
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Work Shift:
Supervisor Discretion
Work Week:
Monday through Friday

Department Information

The California Victim Compensation Board's (CalVCB) mission is to assure the rights of California victims of crime by providing responsive financial compensation through a stable Restitution Fund.  The CalVCB is a special funded department under the direction of the Government Operations Agency.  If your goal is to make a difference in a small, compassionate agency, this is the job for you.  We value diversity and inclusion, facilitate and support employee recognition, and actively promote career development.  If you are interested in becoming part of a diverse workforce where you have a sense of accomplishment and purpose, CalVCB invites you to apply for this employment opportunity.  


Department Website:

Special Requirements

Electronic applications are preferred over other methods.

Applications that do not meet the minimum qualifications for Staff Services Analyst may be placed on the withhold list, which could result in removal from the SSA eligibility list. Please ensure you meet the minimum qualifications prior to submitting an application for this position. In order to ensure you meet the minimum qualfiications for SSA (see classification description link), please be detailed in describing your previous work experience and include proof of education, if any.

Please submit applications with the following information in the "examination(s) or job title(s)" section of the application:  Staff Services Analyst, JC-141144, RPA# 19-054, position number 040-260-5157-012.  Please ensure that your envelope is clearly marked with the date the application package was mailed.  If applications are received after the final filing date without a date stamp, we will consider the application late and it will not be considered  Applications that are hand-delivered will need to be date stamped at time of delivery.  Applications with "see resume" will not be considered.  Applications will be screened and only the most qualified applicants will be selected for an interview.  All areas of the State application must be completed including from and to dates of employment, hours worked per week, and total years/months.  Incomplete applications will not be considered.  

If you are using your college education as the full or partial basis for meeting the minimum qualifications, you are required to submit your diploma or transcripts with your application package.  If you are using your work experience to qualify, please ensure you are thorough in detailing your experience.  See class specification link on the right to ensure you meet the minimum qualifications for this position.  If you have passed the SSA Transfer Exam and are using that as your basis for eligibility, please indicate you are seeking a lateral transfer, not a list appointment.  

If you are submitting your application through the US postal service or hand-delivering, please do not submit the "Equal Employment Opportunity" questionnaire (page 5 of the application).  

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/21/2019

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Victim Compensation Board
Attn: Human Resources Branch / RPA 19-054 / FFD 1/21/19
P.O. Box 48
Sacramento, CA 95812-0048

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Human Resources Branch / RPA# 19-054 / FFD 1/21/19
400 R Street
Sacramento, CA 95811
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Degree and/or School Transcripts
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
See duty statement link for a full list of desirable qualifications.


Benefits include paid vacation and sick leave, paid holidays and other types of leave, comprehensive health, dental, and vision benefits with a variety of choices, and CalPERS retirement options (the nation’s largest public pension plan).  For more details about employee benefits, visit the California Department of Human Resources website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:
Human Resources Contact:
Tammy Montoya
(916) 491-3879

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Alanna Dayton
(916) 491-3827
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Social Security Information

If you mail in or hand-deliver your application package, please exclude your social security on your application or any other document.  This will ensure the security of your personal information.  


We are located in downtown Sacramento just a short walking distance from restaurants, coffee shops, the Sacramento River levee bike trail, and the State Capitol.  We are close to Highway 50 and Interstate 5; have a conveniently located parking garage that also accommodates bicycles; and, offer discounted public transportation options.  

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail