Job Posting: Information Technology Associate

CA Workforce Development Board

Information Technology Associate

$4,013.00 - $6,464.00 per Month

Final Filing Date: 2/29/2020

Job Description and Duties

Under general supervision, incumbents typically perform a variety of recurring, well-defined tasks requiring occasional innovative problem-solving within guidelines and a scope that may encompass one or more units, functions or processes in the Business Technology Management, Client Services, or Software Engineering domains.

Incumbents may execute guidelines for technology governance and process improvement; track, monitor, and audit information technology assets; analyze, develop and document business processes; formulate, deliver, and coordinate end user training; resolve client incidents or requests; install, configure, maintain, and troubleshoot applications; research and analyze new client technologies; develop and update controls to ensure availability of systems and databases; maintain software product documentation; design, develop, and implement software that adheres to organizational enterprise requirements; create, enhance, and maintain information technology software solutions; gather, document, and review system requirements and specifications; and test, debug, and evaluate software systems functionality.

The IT Associate works under the direction of the CAAL-Skills Program Manager and is responsible for activities and processes associated with improving data collection, data analysis and data quality processes.

The IT Associate serves as a project analyst for all activities related to the preparation, analysis and improvement of the Workforce Metrics Dashboard in accordance with the intent of AB 2148 / 1336.

The IT Associate will assist with the requirements analysis, design, development, implementation and maintenance of a public-facing web portal & dashboard.

The IT Assciate performs a wide variety of tasks requiring regular innovative problem-solving with broadly stated and non-specific guidelines. Frequently called upon to innovate and solve unique and unanticipated problems, the incumbent works with business and technology experts to identify, analyze, recommend, plan, develop and implement creative technological solutions that are essential to the overall mission of the CAAL-Skills Program.

The IT Associate works primarily in the CAAL-Skills business and technology domain.

Position exists in downtown Sacramento.

You will find additional information about the job in the Duty Statement.

Working Conditions

Office - Cubicle

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Information Technology Associate
$4,013.00 - $6,464.00
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Work Week:
monday - friday

Department Information

The California Workforce Development Board is the Governor’s agent for the development, oversight, and continuous improvement of California’s workforce investment system and the alignment of the education and workforce investment systems.  The State Board and its staff provide active ongoing policy analysis, technical assistance, and program evaluation to inform and shape state policy on the design of state workforce policies and their coordination with other relevant programs, including education and human service programs. The State Board, in consultation with Workforce Innovation & Opportunity Act (WIOA) state plan partners, drafts the State Plan and serves as the broker, convener, facilitator, and matchmaker to bring the disparate elements of the state’s workforce, education, human services, and economic development programs into alignment through coordinated partnership.

Department Website:

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at

Please only submit ONE application per JC #. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. 

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:

  • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.

  • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.

  • Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 2/29/2020

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Workforce Development Board
Attn: Job Control # 188118
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Attn: Job Control # 188118
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    A Statement of Qualifications (SOQ) is required.

    Please see “Statement of Qualifications” section for more detail on the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Benefit information can be found on the CalHR website,, and the CalPERS website,

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:
Hiring Unit Contact:
Joelle Hurst
(916) 654-8019

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 657-1474
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirement:

The SOQ should be Arial, 12 point font with standard margins and no more than 3 pages answering the following:

Explain your education and experience in the context of each Desirable Qualification, including:

a. Have a four-year degree from an accredited college or university

b. Have excellent written and verbal communication skills

c. Have experience writing Standard Query Language (SQL) statements

d. Have experience writing MS Excel macros

e. Have excellent organization skills and attention to detail

f. Have experience as an Information Technology (IT) Project Manager on projects with onetime cost over $100,000 USD

g. Have experience with the formal documentation of business and technical requirements

h. Have experience analyzing and interpreting data

i. Have experience translating, summarizing and presenting complex data concepts in a manner that can be easily understood by those less-inclined to appreciate 'the details'.

j. Have experience transforming raw data into useful information

k. Have experience explaining technical concepts to non-technical staff and management

l. Have experience in performing technical and scholarly research


Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail