Job Posting: Information Officer II

Department of Business Oversight

Information Officer II

$6,404.00 - $7,957.00 per Month

Final Filing Date: 5/27/2020

Job Description and Duties

The Department of Business Oversight is recruiting for one permanent, full-time Information Officer II position in the Consumer Services Division. Position to be located in the Sacramento office. This recruitment may be used to fill subsequent vacancies of these positions in DBO within the next 180 days.

Provides guidance and direction on internal and external communications, intergovernmental relations, consumer services, and education and outreach for the Department of Business Oversight. Part of a DBO team that recommends media strategies; prepares press releases and related materials; prepares speeches and other public presentations for the Commissioner and executive staff; edits and reviews internal communications including The DBO Ledger, and DBO annual reports; and fields media inquiries. Stays abreast of important department and related developments that might result in news coverage and advises the executive team accordingly. Identifies and recommends DBO announcements and accomplishments that merit news releases and media coverage to inform the public of Department initiatives and activities. Cultivates strategic media relationships to help advance offensive media efforts to promote DBO accomplishments. Adheres to the highest professional standards in the preparation of all written material for external and internal DBO communications.

Assists the Education & Outreach director with the preparation, editing and ongoing review of all DBO website material. Makes recommendations to the Deputy Commissioner of Consumer Services on website improvements to keep the site as current, informative and navigable as possible. Assists the Education & Outreach team with communications strategies, and the preparation of talking points, pamphlets and other materials for E&O presentations throughout the state on financial literacy, fraud awareness, student loan servicing and other DBO initiatives. Assists the Consumer Services Office with the range of its communications, including an ongoing review of CSO’s general purpose consumer responses.

Edits and serves as the primary DBO backup for the preparation of the DBO Bulletin, and regular internal reports to the Business, Consumer Services and Housing Agency, such as the Daily Activity Report, Week Ahead Report and Month Ahead Report. Also serves as the primary backup for the daily news summary. As such, keeps abreast and maintains expertise in consumer-related policy, legislation, and regulatory developments that may affect the DBO.

You will find additional information about the job in the Duty Statement.

Working Conditions

Sacramento Location: The Sacramento office is currently located in a convenient midtown location within walking distance to light rail, restaurants, Capitol Park, and the Golden 1 Center. DBO anticipates moving their midtown office to the north Natomas area within the next 3 months. The north Natomas office offers FREE PARKING, is easily accessible from INTERSTATES 5 and 80, and is also close to various dining and shopping choices in the Natomas area.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Information Officer II
$6,404.00 - $7,957.00
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM to 5:00 PM
Work Week:
Monday to Friday

Department Information

The Department of Business Oversight (DBO) protects consumers and oversees financial service providers and products. The DBO supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DBO licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DBO offers benefit packages, competitive salary, a robust training program and opportunities for advancement.
Department Website:

Special Requirements

Application (Std. 678) must be completed in detail to demonstrate the quality and breadth of work experience necessary to meet the minimum qualifications for this classification.

If education is being used to meet the minimum qualifications, please submit a copy of your transcripts. Foreign Degrees must provide Degree Evaluation to verify U.S. equivalency.

Additional Filing Instructions:
  • You are encouraged to apply electronically through your CalCareers account.
  • If applying with a hard copy application, please reference “JC-202035/RPA# 19-OPA0003” in the Job Title section of your State application in order to be considered for this vacancy.
  • A Statement of Qualification (SOQ) is required. Please see SOQ instructions below. 
  • College transcripts, if applicable.
  • Applications not received or postmarked by 5:00 pm on the final filing date will not be accepted.
  • Emailed and faxed applications will not be accepted.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/27/2020

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Business Oversight
Attn: Julia Betancourt
Human Resources Office
1515 K Street, Suite 200
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Julia Betancourt
Human Resources Office
1515 K Street, Suite 200
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • School Transcripts
  • Statement of Qualifications - A Statement of Qualification is required for this recruitment. Please see SOQ Instructions below.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Experience preparing and directing internal and external communications for a government agency or similar entity.
  • Experience preparing press releases, speeches, talking points, PowerPoints and other media materials or presentations.
  • Experience in developing strategic media relationships and recognizing and developing news releases that promote and publicize agency accomplishments.
  • Experience and training in the development, maintenance and constantly evolving strategic capabilities of internal and external websites.
  • Strong verbal and written communication skills; bilingual in Spanish preferred but not required.
  • Candidates should be clean, fast writers who are knowledgeable of and adhere to the highest professional standards in the preparation of written material.
  • Knowledge and experience in the preparation and posting of information on the range of social media.


State employees may be eligible for health, dental, vision and leave benefits, as well as retirement programs and other benefits. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees’ wages, hours and conditions of employment. Other possible benefits include:

• Alternate Work Schedules
• Telework
• Reimbursement Accounts

Click here for more information on the California State Civil Service Employee Benefit Summary. The Benefits Summary provides an in-depth review of the benefits afforded by membership in the Public Employees’ Retirement System and the benefits and protections provided to public employees by the State Civil Service Act.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:
Human Resources Contact:
Julia Betancourt
(916) 322-7146

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Kevin Morrison
(916) 322-8862
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

*Statement of Qualifications *

The Statement of Qualifications (SOQ) must be no more than two pages in length. Please use 12-point font, one-inch margins, and include your first and last name. Describe your knowledge of and experience with:

  1. Preparing internal and external communications, including press releases, speeches, talking points and PowerPoints, for a governmental agency or similar entity.
  2. Public relations, including the identification of media-worthy achievements and events, and the development of media relationships.
  3. Professional writing – the techniques, general rules and standards of clear and concise writing and editing.
  4. The development, maintenance and constantly evolving strategic capabilities of internal and external websites.
  5. The preparation and posting of information on the range of social media.

               Resumes and cover letters do not take the place of the SOQ.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail