Job Posting: Information Technology Associate

Department of Social Services

JC-103282
-
Information Technology Associate
INFORMATION TECHNOLOGY ASSOCIATE

$3,728.00 - $6,604.00

Final Filing Date: Until Filled

Job Description and Duties

PLEASE NOTE:  A STATEMENT OF QUALIFICATIONS MUST BE SUBMITTED ALONG WITH YOUR APPLICATION IN ORDER TO BE CONSIDERED FOR THIS POSITION.  PLEASE SEE “SPECIAL REQUIREMENTS” SECTION FOR STATEMENT OF QUALIFICATIONS INSTRUCTIONS.

Are you looking for a challenge, a chance to learn something new? We are seeking a highly motivated individual to join our Customer Support Team. The incumbent will be responsible for the continuing operation of the CDSS Service Desk which supports over 4000 CDSS employees.

The Information Technology Associate (ITA) is responsible for providing immediate support to users utilizing California Department of Social Services (CDSS) Information Technology (IT) equipment. The ITA serves as a “Single Point of Contact” Service Desk support analyst for all users including hardware and software support, and to provide advice, consultation, and analytical problem solving assistance in complex end user computing and interact in a professional manner with all levels of departmental staff.

You will find additional information about the job in the Duty Statement.

Working Conditions

This work location is very convenient!  The CDSS is located two blocks from the light rail and public transportation; within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. We offer an onsite cafeteria, onsite Golden 1 ATM, workout room and onsite day care services. Our building has easy access to I-5, Highway 50 and Highway 80.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-103282
Position #(s):
800-761-1401-VAR
Working Title:
Information Technology Associate
Classification:
INFORMATION TECHNOLOGY ASSOCIATE
$3,728.00 - $6,604.00
# of Positions:
3
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals?  Do you set high standards for yourself and enjoy a collaborative and challenging work environment?  The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence.  CDSS employees are our most important resource in serving California’s needy and vulnerable children and families.

ISD's mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost.  ISD creates value by continually improving customer service and providing access to information that enables better decision making by CDSS business units.

The state hiring process.  Successful applicants will have passed an examination for this classification, or be an existing State Employee with transfer eligibility and will have followed the instructions under the Special Requirements and Required Application Documents section.  Electronic applications are encouraged and hardcopy applications will be accepted. Hardcopy applications must include the Job Control and Position numbers in the “Explanation” section and be signed and dated.

Special Requirements

Job requires operating a computer terminal approximately 80% of the time. This position is subject to fingerprinting and criminal record clearance by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

You must put the Job Control number and position number for which you are applying in the Examination Section of the ps678. If this is not included, your application will not be considered for an interview.

In addition, applicants must submit a Statement of Qualifications (SOQ) for the hiring manager's review. Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to an on-site interview. Responses should be no longer than two pages, single-spaced and in 12-point font. Using the duty statement (go to jobs.ca.gov website to search vacancy using the JC/position numbers and Department name (Department of Social Services. Click on the Department link for a copy of the Duty Statement)) as a guide for your SOQ, please discuss your experience which best qualifies you for this position.

A notation or reference to other materials such as resumes or applications will not be considered and will not substitute for the SOQ.

Please answer the questions below:

1. Please explain how you would handle a frustrated customer calling the Service Desk?

2. How would you troubleshoot a network folder issue with a client?

3. Explain how you would create an account in Active Directory?

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.jobs.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
Attn: Department of Social Services
P. O. Box 944243 - MS 8-15-59
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services/Cert Unit
P. O. Box 944243 - MS 8-15-59
Sacramento, CA 94244-2430
744 P Street, Sacramento CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.jobs.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Statement of Qualifications -

    (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Experience in use of a call tracking system, documentation writing, providing IT training; and organizational and time management skills are a must. Excellent communication skills and strong background in computer technology are required. Exercise good judgment in providing assistance, consultation, and communication to all levels of staff. Experience with Microsoft Windows 7, Office 2010, Active Directory, System Management Server; OnWeb, Active Sync and BlackBerry support are desirable. The job could involve some travel within California.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program and monthly $65 transportation voucher.  Click here to view all the attractive benefits available to state employees!

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Helio Rodriguez
(916) 531-1984

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.