Job Posting: Information Officer I

Department of Managed Health Care

Information Officer I

$5,149.00 - $6,446.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

This is a re-advertisement of a previous posting. Those who have already submitted applications for this postiion do not need to re-apply. Applications will be reviewed every Friday until the postion has been filled. 

Under the direction of the Information Officer (IO) II, and with guidance received from the Deputy Director for Communications and Planning, the IO I assists in replying to media inquiries, and will effectively and collaboratively interact with all levels of internal and external stakeholders, while simultaneously managing multiple projects/assignments. The IO I utilizes advanced written, verbal and oral communication skills; analyzes situations and data accurately; takes independent action; and makes sound decisions. The IO I must have the ability to maintain cooperative relationships and work independently or as part of a team, depending on the situation.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is located in downtown Sacramento in a modern facility with the following amenities: on site gym, free shuttle service to local businesses, two tenant appreciation events each year, across the street from a Farmer’s Market, and one block to light rail. Join this team of professionals for an opportunity within an energetic setting.

The employee will work in a climate-controlled office under artificial lighting.  There will be occasional fluctuations in temperature.  The employee will work in a cubicle and will periodically attend meetings and/or training outside of his/her assigned office.  The employee will work in and/or visit offices located in a high rise building accessed through elevators.  

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Information Officer I
$5,149.00 - $6,446.00 A
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

The mission of the California Department of Managed Health Care (DMHC) is to protect consumers’ health care rights and ensure a stable health care delivery system.  The DMHC accomplishes its mission by ensuring the health care system works for consumers. The Department protects the health care rights of more than 26 million Californians by regulating health care service plans, assisting consumers through a consumer Help Center, educating consumers on their rights and responsibilities and preserving the financial stability of the managed health care system.

Department Website:

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.

Any documents you submit for a job vacancy such as your State application, resume, cover letter, educational transcripts, etc. SHOULD NOT include ANY confidential information. Confidential information that should be excluded or removed from these documents include, but is not limited to, your Social Security Number (SSN), birthday, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. Unofficial school transcripts may be accepted during the application process; however, submission of official transcripts or your diploma is required upon appointment.

All applicants not currently employed by the DMHC will be subject to a pre-employment background investigation. The investigation will consist of fingerprinting and an inquiry to the California Department of Justice to disclose criminal records.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Managed Health Care
Attn: Dept. of Managed Health Care - Julian Ortega
980 9th Street, Suite 500
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Dept. of Managed Health Care - Julian Ortega
980 9th Street, Suite 500
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    Please see directions regarding the Statement of Qualifications in the SOQ section below.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The ideal candidate will have worked in a public relations firm, or state agency with press experience. The candidate must have strong organizational skills, knowledge of state and local policy issues, experience with social media, work well under pressure, and exercise the highest degree of initiative and independence of action. The candidate must maintain strict confidentiality of information, possess excellent written and verbal communication skills, work effectively with all levels of staff, and master emerging new policy initiatives and preferably be bilingual.

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
1. Ability to effectively manage projects to meet deadlines
2. Ability to work in fast-paced environment and can adjust to shifting priorities
3. Ability to analyze and effectively communicate complex policy issues
4. Ability to exercise a high degree of initiative, independence and flexibility
5. Is detail oriented


To learn more about benefits for State employees, visit the page California State Civil Service Employee Benefits Summary on the CalHR website. 

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:
Human Resources Contact:
Julian Ortega
(916) 403-4332
Hiring Unit Contact:
Erica Eisenhut
(916) 322-5393

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 403-0409
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

To be considered for this vacancy, please complete all applicable fields on the application form, including a list or description of previous/current occupational experience in the duties performed section.

NOTE: Salaries do not reflect reductions arising from the COVID-19 pandemic. Information for actual reductions is available in the Human Resources Manual, Section 2113, Personal Leave Program (PLP) at Please refer to the section for Service Employees International Union (SEIU) – Bargaining Units 1, 3, 4, 11, 14, 15, 17, 20 and 21

If submitting your application via postal mail or in person, please notate RPA: 19-315 and Job Control: JC-205935 on your application.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement.  The Classification Specification for the Information Officer I (Specialist) is located at the top of this Job Announcement Posting under Minimum Requirements.

Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DMHC accepts foreign transcript evaluations that are completed by one of the agencies approved by the California Commission on Teacher Credentialing.

PLEASE NOTE: If you are mailing your application, it must be postmarked by the final filing date.  Hand delivered applications must be submitted no later than 5:00 p.m. on the final filing date.  Applications slipped under the door at the Human Resources Office will be time stamped the following business day.

Statement Of Qualifications

The SOQ serves as a documentation of your ability to present information clearly and concisely in writing and should be typed and no more than two pages in length at 12 point font.

In addition to describing how you meet the minimum and desirable qualifications, please also describe your experience with the following specific areas:
1. Experience working with the media, including on-the-record experience
2. Familiarity with California’s health care delivery system and industry
3. Drafting, editing and distributing public relations documents, such as press releases, articles, newsletters and reports
4. Experience working effectively with high level leadership, control agencies, legislative offices and the Administration
5. Strategizing and implementing social media plans

Applicants who do not submit a SOQ with their application packet will be disqualified from consideration for this position. Cover letters, resumes and applications will not take the place of the SOQ.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.